The final milestone is to prepare and officially launch your LetsBuild platform to all your teams based on your learnings in the kickoff phase and on your Implementation Specialist’s recommendations. Once launched successfully, our Customer Success Managers then take over and follow your team on an ongoing basis through proactive monitoring and quarterly touchpoints. He/she becomes your trusted advisor, helps you get the most out of LetsBuild and keeps you up to speed with any major product improvements.
Last but not least, your project team and all users have access to our amazing Support team by phone or directly in the application with an average response time of less than 10 minutes.